30 days, no questions.

The 30-day window

Every PSA card you buy on Slabmatic is returnable for 30 days from the day it arrives. That covers buy-now purchases, auction wins and accepted Holy Grail offers — the same rule for all three.

The window starts on the delivery date shown in Track order, not the day you paid. If the card isn't what you wanted, you don't need a reason.

What comes back to us

The card must reach us in the same condition it left:

• 30 days from delivery — Return any card for a full refund within 30 days of the day it arrives. No restocking fee.
• Back in the same slab — The card must come back in the same PSA slab, unaltered, with the certificate number matching your order.
• Refunded in Bitcoin — We send the Bitcoin back to the address your deposit came from, at the rate you paid.
• Insured return label — We email a tracked, insured label for the trip back. Shipping home is on us.
• Auction wins included — Won lots and accepted Holy Grail offers follow the same 30-day rule.
• Refunds within 3 days — Your refund goes out within 3 business days of the slab reaching us.

How to start a return

Open the chat in the bottom-right corner and tap Talk to a person. Tell us the order number (it's in Track order) and that you're returning it.

We'll email you a tracked, insured return label for the trip back. Shipping home is on us.

When your Bitcoin comes back

Your refund goes out within 3 business days of the slab reaching us.

It goes back in Bitcoin, to the address your deposit came from, at the exchange rate you paid. You get back the same value you sent — the refund doesn't depend on where the rate is today.

There is no restocking fee and no deduction for the return label.

What a refund is not

A refund is for a card you bought. Bitcoin you deposited but never spent isn't a refund — it's still yours, and you take it back with Withdraw at any time, to your own address.

Bitcoin backing a bid you're currently winning is held back from withdrawal until you're outbid, so your win stays covered. It becomes withdrawable the moment someone outbids you.

If something goes wrong in transit

If your card arrives damaged, or doesn't arrive at all, tell us through the chat as soon as you can and we'll sort it out — refund or replacement, whichever you'd rather have.

If the slab you receive doesn't match the listing, don't open or alter it. Message us with the certificate number and we'll take it back.

When the window doesn't apply

The 30-day return can't be honored if:

• The slab was opened, cleaned, altered or damaged after delivery.
• The certificate number doesn't match the one on your order.
• More than 30 days have passed since the delivery date in Track order.

Holy Grail offers

An offer you send is only a request — nothing is charged unless we accept it, so there's nothing to refund before that point.

Once we accept an offer and you've paid, the card follows the same 30-day return rule as everything else on the site.

Questions

Open the chat and tap Talk to a person, and a Slabmatic team member will answer there. You can also read the Terms & Conditions and the Privacy Policy.