Privacy Policy

What we know about you.

Last updated: 14 November 2026

We collect the minimum needed to take your Bitcoin, ship you a slab and let you return it. No advertising trackers, no cookies for the analytics we use, and nothing sold to anyone.

1. What we collect from you

We only collect what a Bitcoin sale actually needs:

  • Account: your email address and password, or — if you sign in with Google — the name, email address and profile photo Google shares with us.
  • Deposits: the Bitcoin transaction ID you give us, so we can check your payment on the blockchain.
  • Orders: the shipping name, street address, city, state or province, postal code and country you type at checkout, plus what you bought, the Bitcoin amount, and the carrier and tracking number once it ships.
  • Withdrawals: the Bitcoin address you ask us to pay, the amount, and the payout transaction ID.
  • Chat: when you're signed in, the messages you send in the chat are kept as your own private conversation on your account, plus any reply from the Slabmatic team. If you chat without signing in, your messages are sent to Ash to get a reply but we don't save them — the conversation stays only in your own browser until you tap New chat or clear your browser's site data.

2. What this site records about visitors

Slabmatic uses a small analytics script so we can see which cards people look at and whether the site is slow or broken. It uses no cookies. It stores nothing on your device. It does not keep IP addresses and it cannot identify you or recognise a returning visitor — every visit is counted on its own.

For every visitor, it records: which pages you visit, where you came from, your country, browser, operating system and device type (desktop, mobile or tablet), how long you stay, how fast pages load, any errors, and which buttons and links you click.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Detailed records are kept for 90 days. After that only daily summaries remain for a year: visit and page-view counts, and for each visit the pages seen and where the visitor came from.

We have no cookie banner, so all of the above is recorded for every visitor. There are no advertising pixels, no ad networks and no third-party marketing trackers on this site.

3. Your sign-in

Your sign-in is kept on the device you used so you don't have to sign in again on every visit. Sign out, or clear your browser's site data, and it's gone from that device.

4. Bitcoin is public by design

Bitcoin payments are recorded on a public ledger. The transaction ID, the deposit address and the amount are visible to anyone who looks at the blockchain. That is how Bitcoin works, not something we add.

We link a transaction to your account only so we can credit the right balance.

5. Who we share your data with

We don't sell your data. We only pass on what a specific job needs:

  • The shipping carrier you're buying from us through — they get your name and shipping address to deliver the card.
  • The AI service behind Ash, our chat helper — your chat messages are sent to it so it can write a reply.
  • The hosting and analytics provider that runs this site and counts visits.
  • The public Bitcoin network, for deposits and payouts.

6. How long we keep things

Your account, deposits, bids, offers, orders and chat stay while your account is open, because they are the receipt for a sale and the record for the 30-day return window.

After the 30-day return window and any payout are finished, you can ask us to close your account and remove your shipping address and chat history. Order and payment records we're required to keep for accounting stay on file.

7. Your choices

There are no advertising cookies to switch off here. You can sign out and clear your browser's site data at any time.

Ask us through the chat (Talk to a person) to see, correct or delete the personal data we hold about you, and we'll do it.

8. Where the rules differ

Privacy rules differ by country, and what counts as consent depends on where you live. If you're not sure this site's setup fits the rules where you are, check with someone who knows those rules.

9. Getting in touch

Open the chat in the bottom-right corner and tap Talk to a person to ask about your data. You can also read the Terms & Conditions and the Refund Policy.

Questions about any of this?

Open the chat in the bottom-right corner and tap Talk to a person — a Slabmatic team member will answer there. Or email slabmatic@proton.me.

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